Return Policy

Overview

Our goal is to resolve any issues quickly and fairly while protecting the quality of the products we sell. Every return or exchange requires prior approval before an item is sent back. Items returned without authorization may be refused and may not be eligible for a refund.

Return Eligibility

To qualify for a return or exchange, the item must be in good condition, unused, and returned in its original packaging with all included parts, accessories, manuals, and documentation. Products that have been assembled, installed, modified, or damaged after delivery are not eligible for return.

Return Window

Return requests must be submitted within 14 days of delivery. Requests received after this 14-day period are not eligible for return unless required by applicable law or manufacturer warranty

Return Shipping Responsibility

After the return request has been approved, the customer is responsible for return shipping costs. If requested, we can provide a prepaid return shipping label, and the cost of the label will be deducted from the final refund.

If the return is the result of our error, such as receiving the wrong item or a confirmed defective product, The Billiards Center will cover all return shipping costs.

Original shipping charges will be refunded for approved returns.

A 15% restocking fee applies to eligible customer-initiated returns.

How to Start a Return or Exchange (RMA Process)

To begin a return or exchange, please contact our customer support team at returns@thebilliardscenter.com. Include your order number, the reason for your request, and any relevant photos if the item is damaged or incorrect.

Once your request has been reviewed and approved, we will provide return instructions along with a Return Merchandise Authorization (RMA). Please do not ship any item back until you have received these instructions.

Damaged or Defective Items

If your order arrives damaged, inspect it carefully before accepting delivery.

For freight (LTL) deliveries, inspect all crates and packaging carefully upon arrival. Report freight damage to us as soon as possible (ideally within 48 hours of delivery). This helps us process claims with the carrier as quickly as possible.

If you receive a defective or incorrect item, please contact us promptly with photos and a description of the issue. We will work with you to provide the appropriate resolution as quickly as possible.

Cancellations

Orders canceled before they have shipped are eligible for a full refund. Once an order has been shipped, it will be subject to our standard return process and any applicable return conditions.

Refund Processing Time

After your returned item has been received and inspected, approved refunds will be processed within 5-7 business days. Depending on your financial institution, it may take additional time for the credit to appear on your original payment method.

Exchanges Process

If you would like to exchange an eligible item, please contact us before returning your order. Once the original item has been approved and received, we will arrange the replacement product. Customers requesting an exchange are responsible for both the return shipping and the shipping costs associated with sending the replacement item unless the exchange is due to our error or a defective product.

Our Commitment to You

We believe that buying premium billiards products should be a confident and enjoyable experience. We are committed to providing clear communication, fair policies, and responsive customer support every step of the way. If you have any questions before or after your purchase, our customer support team is here to help.

Email: support@thebilliardscenter.com
Phone: (855) 612-7665
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business & Administrative Address: 2125 Biscayne Blvd, Miami, FL 33137, United States
(Not a retail store location — no local walk-ins accepted)