Shipping policy
Shipping Coverage Area
We currently ship to addresses within the continental United States only. At this time, we are unable to deliver to Alaska, Hawaii, or international locations. All shipments are handled with care to ensure your order arrives safely and securely.
Order Confirmation
Once your order is placed, you will receive an email confirmation summarizing your purchase details. Please review this confirmation carefully. If any information appears incorrect, contact us promptly at support@thebilliardscenter.com.
Order Processing Time
Most orders are processed within 3–5 business days. This includes careful inspection, packaging, and preparation for shipment. If your order includes custom or large items, we will notify you of any additional processing time before shipment.
Shipment Notification & Tracking
As soon as your order ships, you will receive a confirmation email with tracking information. You can monitor your shipment in real time, giving you full visibility from our warehouse to your doorstep.
Estimated Delivery Time
Our typical total delivery time ranges from 7–12 business days, combining processing and transit times. Standard transit usually takes 3–7 business days depending on the shipping method and location. Large or custom items may require additional transit time, and we will provide updates accordingly.
Shipping Carriers
We partner with FedEx, UPS, USPS, and select freight carriers to ensure reliable, insured delivery. For larger items, we offer both white-glove and curbside delivery options. These services include scheduled delivery and careful handling to protect your investment.
Delays & Exceptions
While we take every measure to meet our delivery estimates, occasional delays can occur due to weather, carrier issues, or high demand periods. In the rare event of a delay, we proactively notify you with updated timelines and instructions. If an item is out of stock or customized, our team will contact you with a revised delivery schedule before shipment.
Contact Information
If you have questions about your order, tracking, or delivery, our customer support team is here to help. Reach us directly at support@thebilliardscenter.com, and we will provide timely, knowledgeable assistance.
At The Billiards Center, we take shipping seriously. Every order is handled with precision and care, ensuring that your high-value products arrive safely, on time, and ready for you to enjoy.